I purchased a Monster Tulpar T7 V22.2.1 gaming laptop on April 23, 2022, and for the past three months, the battery has been draining while plugged in and at 100% charge during gameplay. This issue escalated when the SSD failed unexpectedly, leaving my laptop stuck on the BIOS screen.
I brought the laptop to the Monster service center in İzmir on November 14 and was informed on November 26 that the battery and SSD needed replacement due to wear. I approved the costly replacements but questioned how these components could fail in just 2.5 years. They assured me everything was “normal” and replaced them.
After receiving the laptop, I tested it at home and was shocked to see the battery still drains while plugged in. I contacted customer support on November 30 and returned the laptop to the service center. Additionally, the laptop is slow, the NVIDIA drivers won’t update, and Whisper Mode is stuck on.
I need this issue resolved immediately and free of charge, given the ongoing problems and the service guarantees provided. If further costs arise after claiming the laptop is “fully repaired,” I will escalate this to the Consumer Arbitration Board.
Three years ago, I purchased a Monster laptop, which worked perfectly fine until one day it suddenly wouldn’t turn on. I sent it to a service center in Niğde, and they diagnosed a South Bridge failure, quoting ₺7,000 for the repair. I was shocked, especially since the technician advised me to contac...
On December 24, 2023, my brand-new Monster laptop, which had been sent for repair due to a screen malfunction, was returned unchanged, despite my request for a replacement. They said it passed their tests and had no problems, but three months later, the same issue arose. Currently, the screen is ent...
I purchased the Abra A7 v15.3 17.3” gaming laptop from the Monster store on September 12, and I have been experiencing serious issues since the very first day. The computer constantly freezes, games do not load, or if they do, the screen freezes and lags. Due to these issues, I took it to service, h...
My Monster laptop's warranty has just expired. My laptop unexpectedly stopped down two weeks ago, and I was unable to restart it. It was silly to have such an issue so soon after my warranty expired. I immediately contacted Monster's customer care. They told me to submit it in for inspection. After ...
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