Three years ago, I purchased a Monster laptop, which worked perfectly fine until one day it suddenly wouldn’t turn on. I sent it to a service center in Niğde, and they diagnosed a South Bridge failure, quoting ₺7,000 for the repair. I was shocked, especially since the technician advised me to contact Monster directly and then file a case with the Consumer Arbitration Committee. They mentioned this issue is extremely common with Monster laptops, occurring conveniently right after the warranty ends.
I’ve taken great care of the laptop—it’s spotless and barely used. How could such an essential component fail so quickly? Even the service center warned me that fixing the South Bridge might not fully resolve the problem.
This laptop cost ₺20,000, and now I’m expected to pay ₺7,000 for the South Bridge or ₺10,000 for a new motherboard. It’s absurd. Reading other customer reviews, it’s clear this is a recurring defect specific to Monster laptops, and the company provides no explanation for the cause. When I ask their technical team, their response is, “We don’t know.” Is that acceptable?
I’m urging everyone facing this issue to take it to the Consumer Arbitration Committee. I will present these complaints as evidence to demand accountability. Monster needs to address this recurring defect and provide solutions for their customers.
I bought a Monster Abra A5 laptop about four years ago. I have rarely used it during this time; I even removed the protective films only a few months ago. Since the day I purchased it, my usage time has been very low. But a few days ago, when I tried to turn on the computer one morning, it would not...
I purchased a Monster Tulpar T7 V22.2.1 gaming laptop on April 23, 2022, and for the past three months, the battery has been draining while plugged in and at 100% charge during gameplay. This issue escalated when the SSD failed unexpectedly, leaving my laptop stuck on the BIOS screen. I brought the...
My Monster laptop's warranty has just expired. My laptop unexpectedly stopped down two weeks ago, and I was unable to restart it. It was silly to have such an issue so soon after my warranty expired. I immediately contacted Monster's customer care. They told me to submit it in for inspection. After ...
On December 24, 2023, my brand-new Monster laptop, which had been sent for repair due to a screen malfunction, was returned unchanged, despite my request for a replacement. They said it passed their tests and had no problems, but three months later, the same issue arose. Currently, the screen is ent...
A horizontal line appeared on the Monster monitor I purchased on 27.12.2022. I sent the device to the service center, and they demanded a repair fee of ₺6,999 for a product that currently costs ₺8,500, labeling it as a repair. Charging a repair fee equal to 90% of the product's value is clearly a wa...
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