1
Abdullah is completely dissatisfied with the result

Monster Laptop Fails Right After Warranty (Motherboard Issue)

May 03, 2024 11:40 am
149

My Monster laptop's warranty has just expired. My laptop unexpectedly stopped down two weeks ago, and I was unable to restart it. It was silly to have such an issue so soon after my warranty expired. I immediately contacted Monster's customer care. They told me to submit it in for inspection. After delivering my laptop, they called to advise me that there was a motherboard issue which would cost ₺35,000 to repair. I was shocked. The laptop itself isn't that expensive. Furthermore, they disregarded the fact that my warranty had recently expired. Is this how Monster operates? Producing computers that fail shortly after the warranty expires? I deeply regret making this purchase. They abandoned me.

May 03, 2024 11:44 am (3 minutes after complaint)

Dear Valued Customer, I am Mert from the Customer Satisfaction team. We have received your request and will get in touch with you as soon as possible with my team to ensure your satisfaction. Best regards, Monster Notebook Customer Service

May 03, 2024 3:01 pm

Dear Abdullah B., Our technical support specialists have provided you with the necessary information. We wish you a happy day. Best regards, Monster Notebook, Atakan

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