My Money Pay Account Blocked with Funds Stuck

July 22, 2023 3:46 PM469

Hello, this is Uğur, owner of the Moneypay account with phone number 0537***26. I can't access my number as it has been closed, leaving my account blocked and my funds stuck in the pool. I urgently request the closure of my account and the transfer of my funds to the provided IBAN via email. If not resolved promptly, I'll be forced to seek legal action. Contact me at 05312*****1 for assistance. My hard-earned money is being held hostage, and I need a solution immediately. It's incredibly frustrating to lose access to my account and not receive any support from Moneypay. This situation is causing me significant distress, and I hope they can address this matter without further delay.

July 25, 2023 9:05 AM (2 days after complaint)

Dear Customer, Your notification sent to Money Pay is currently under review. You will be contacted as soon as possible. We wish you a happy day. MoneyPay Customer Experience Team

August 11, 2023 3:29 PM

Dear Customer, We called you based on your notification, but we were unable to reach you. You can convey all your complaints, suggestions, and requests regarding our products and services to us via our Call Center or by email. We wish you a happy day. MoneyPay Customer Experience Team

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