Papara Closed My Account Without Reason - Kept My Balance
On June 3, 2025, my Papara account was placed under review, and as of 7:55 PM on August 4, 2025, it was permanently closed without any explanation. Throughout this process, I received only a single email notifying me of the account closure, with no details provided regarding the reason. I contacted Papara customer service to request the return of my ₺37,972.61 balance and submitted my IBAN information. However, four days have passed, and I still have not received any payment, leaving me financially distressed. This situation constitutes a violation of my financial rights and has caused significant inconvenience. It is also the first time I have encountered such an issue. I expect Papara to urgently refund the full balance in my account without any further delay. Otherwise, I will pursue my legal rights and file complaints with the Consumer Arbitration Committee and relevant official institutions. I demand a swift resolution to this matter.
Dear User, In order to carry out the necessary investigations regarding your transaction, we kindly ask you to send the requested information from your email address. We would like to inform you that if you send the relevant information and documents completely, you will receive feedback regarding your transaction as soon as possible. If you have any questions or anything you would like to add, you can contact our support center. We are always happy to assist you. Best regards, Papara User Experience Team
I have submitted the documents you requested, Papara team.
My account was opened today and I received an email saying your permissions have been assigned, but my permissions have not been assigned. Papara, please assign my permissions to my account :)
