Remitly Keeps Asking For App Identity Verification

been using this app for like two years now, sent over a ton of cash, like more than 50 grand! everything went smoothly. outta nowhere, they hit me with this whole "verify your identity again" thing. I call them up, talk to this lady named M*** , needless to say, two whole days go by , still nothing. It's a mess. They promised things that never happened. Later, they shut down my account and cancel my transfers anyway! customer service stinks – both on the phone and through that chat thing. And to top it all off, they're still holding onto some of my money! I need my money returned, the rest can be yours, I mean the struggle and the useless app of yours.