Becoming a customer through the Akbank Mobile app is extremely difficult! The identity verification process fails every time, making it harder for me to become a customer through mobile banking. As a result, I am forced to visit a branch. However, since I have difficulty going to a branch, I am unable to use the option to become a customer via mobile. I request that you assist me in completing the verification and customer registration process by contacting me directly. Will Akbank continue to treat its existing and potential customers this way? Why does the system not accept my phone number during the registration process, even though it belongs to me? Dear Akbank, visiting a branch is very difficult for me. That’s why I need your support in completing my customer registration via mobile banking.
Hello, I downloaded the Akbank Mobile app and wanted to become a corporate customer. The app did not provide the necessary functionality. I called the call center, and a person named A*** provided incorrect information. They performed an incomplete and erroneous process, stating that you cannot beco...
I forgot my password on the Akbank mobile app, and I'm finding the app's guidance to be quite lacking. Whenever I attempt to reset it with my ID card, it continually requests verification and urges me to log in once more. If I can log in, then why would I choose the "forgot my password" option? The ...
I bought a phone from Teknosa and need to make a payment in three installments through Akbank. However, I do not know which IBAN to use for the payment. I have tried calling Akbank customer service, but since I am not a customer of the bank, I cannot reach a representative. I also tried using the mo...
My Akbank mobile banking account was accessed without my authorization by individuals posing as Akbank employees, resulting in unauthorized transactions. It’s alarming that third parties could bypass verification and access the banking app without approval from my registered phone number, exposing a...
I cannot log into the Akbank mobile application because I have a SIM card block, and I cannot complete any transactions with a temporary ID document. This issue has been ongoing for about two weeks. I went to the Akbank Mevlana Branch, but they did not process anything. I also cannot reach customer ...
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