Appeal False Permanent Ban for Third-Party Software in Rise of Kingdoms

Today, my account named gafil (ID: 11704618) in the game Rise of Kingdoms was permanently banned for the second time under the pretext of "using third-party software." Even though I am a player who puts hours of effort into the game and plays completely manually, being punished like this based on the claim that I used cheats makes me extremely angry and frustrated.

About a month ago, I received another unfair ban for the same reason, and my account was restored after I contacted the support team. Now, even though I haven't broken any rules, the exact same issue is happening again, and this time they say the ban is permanent. Although I play entirely by hand, killing barbarians and gathering resources, the system flags me as a cheater; it feels incredibly unfair that honest, hardworking players get punished while real cheaters are out there.

Furthermore, my gems were also confiscated during these penalties, and my losses weren't refunded even in the previous similar situation I experienced. It is unacceptable for the gems I earned through hard work to simply disappear like this.

I demand that this unfair and seemingly permanent restriction applied to my account be completely lifted, that my account be reviewed in detail again along with my manual gameplay logs, and that all my wrongfully confiscated gems be fully refunded to me. I request that hardworking players not be victimized like this and that the necessary checks be implemented to prevent similar erroneous bans from happening again.