Fix Top Eleven Elite Sponsorship Rewards Not Unlocking After Payment

On August 5, 2026, I made an "elite sponsorship" payment in the Top Eleven game via Google Play Store using the carrier billing option. Although the payment was successfully processed from account number 1245678240 linked to my Google account, the rewards I was supposed to receive for this payment remained locked in the game, and I was unable to use any of them.

Even though the season has ended, these rewards were never credited to my account either during or at the end of the season. In particular, although I earned 11 draw tokens, these were not awarded to me either. The fact that the promised content was not unlocked despite receiving payment creates a real grievance and shows that the promises made during the purchase were not kept.

I could not find any contact channel within the app where I could report the issue or get support, which is why I am forced to write here. I demand that all my rewards showing as locked be retroactively credited to my account in full for the elite/special sponsorship payment I made, and that my grievance be addressed urgently.