I received the wrong product from Miniso, but I cannot reach their customer service for a resolution. Their support hotline doesn’t work, and they haven’t responded to my emails. Furthermore, their website lacks clear instructions or an address for returns. This lack of communication and support is unacceptable.
As a customer, I shouldn’t have to struggle to resolve an issue caused by the company. I demand that Miniso contacts me immediately to address the situation, provide return instructions, and send the correct product. Ignoring customers damages trust and reflects poorly on the brand. Please resolve this matter promptly and improve your customer service processes.
I placed an order with Miniso on October 25 (Order #50199), consisting of six items, which I received on October 28. However, the sizes are much larger than expected, and one item even arrived with conflicting size information on its tag and label. I would like to return part of my order. I tried c...
On September 10, 2024, I placed order number 2707413898314493, which I canceled on September 11, 2024, through your website without any further action on my part. However, at 1:00 AM, you unnecessarily complicated the process by entering shipping details for the canceled order into your system. Inpu...
With my order number 79897 dated October 23, I purchased a Kuromi travel pillow from Miniso's online store. My order was delivered on October 27 to my address in Bursa Nilüfer Beşevler. Even though I bought it thinking the product would come as a set with a sleep mask, only the travel pillow came ou...
On November 10, 2025, we left my daughter's water bottle at the Miniso store in Adana M1 Real mall, and despite calling the store for days afterward, the phones weren't answered, and when they were answered, I was told "It's not here."When I personally went to the store three days later, they told m...
I placed an online order through Madame Coco, but it was canceled without any explanation, and I still have not received my refund. I reordered the same items, expecting them to be delivered today. I stayed home waiting, but once again, the order was canceled. This level of service is completely unp...
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