I placed an order with Miniso on October 25 (Order #50199), consisting of six items, which I received on October 28. However, the sizes are much larger than expected, and one item even arrived with conflicting size information on its tag and label. I would like to return part of my order.
I tried contacting Miniso via WhatsApp and phone, but despite being told I was the only caller with a wait time of one minute, I spent 10 minutes on hold without any response. This lack of support is unacceptable and breaks trust in the brand. I demand immediate assistance to process my return.
While the product quality is good, the inability to resolve issues and the torn invoice section on the box further tarnish the experience. I do not plan to shop at Miniso again unless these issues are addressed.
I received the wrong product from Miniso, but I cannot reach their customer service for a resolution. Their support hotline doesn’t work, and they haven’t responded to my emails. Furthermore, their website lacks clear instructions or an address for returns. This lack of communication and support is ...
On Friday, I went to the Miniso Vadi İstanbul store around 10:00–10:30 AM to return a product that didn’t fit. The staff member at the counter told me there had been no transactions yet and that it was “too early in the morning” (emphasizing this phrase). She then said she wasn’t sure if she could p...
On October 14, I purchased a suitcase from Miniso. After only the second use, the zipper tore, so I returned it to the Miniso Watergarden store, requesting a replacement under warranty. I was told it would take about two weeks for inspection. After two weeks, I called the store and was told to come ...
On November 10, 2025, we left my daughter's water bottle at the Miniso store in Adana M1 Real mall, and despite calling the store for days afterward, the phones weren't answered, and when they were answered, I was told "It's not here."When I personally went to the store three days later, they told m...
Brand: Miniso Product: Harry Potter themed water bottle Purchase location: Adana M1 Real branch Purchase date: 11/01/2025 Issue date/status: Lid came off during first wash; product is now unusable Documentation: No receipt/invoice; transaction record available on credit card statement Store response...
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