I’m new to the MEXC exchange and recently opened a spot position in the Sonic pair, expecting it to stay safely in my wallet until I chose to sell. Today, however, I logged in and was shocked to see my entire account balance reset to zero. I never sold the Sonic I purchased, yet the spot holdings have vanished. Even more confusing, the funds I earned in the futures section are also gone—everything is showing as if my portfolio never existed.
How can this happen? I haven’t placed any additional orders, triggered a margin call, or withdrawn a single coin. My trade history still shows the buy order, but the asset count is missing, and the portfolio tab is blank. I contacted MEXC support, but so far I’ve only received generic responses telling me to “check transaction details,” which I’ve already done multiple times.
MEXC, I need a thorough audit of my account and an immediate restoration of my Sonic holdings and futures profits. Please explain why my balance was wiped and guarantee it won’t happen again. Crypto traders deserve transparency and security, not unexplained disappearances of their hard-earned assets.
I’m very frustrated with what just happened on MEXC. After logging out of the mobile app and signing back in, I was shocked to see that all of my assets were gone. My wallet shows a total balance of ₺0 across all sections — spot, funding, and futures. I checked the settings and confirmed that the “h...
I am extremely frustrated and concerned with my experience on Mexc. Out of nowhere, the entire balance in my Spot account disappeared, and all my transaction history vanished along with it. When I check my wallet now, it shows a ₺0 balance, which is absolutely shocking and unacceptable. I have rece...
I was liquidated on MEXC even though my position never reached the liquidation level! My trade was unexpectedly closed, and now my balance is completely wiped out. I should have still been in the trade, yet my position was forcefully closed, and my funds are now missing. This is completely unaccepta...
I recently purchased BETTY/SOL coin through the MEXC exchange, but the tokens have completely disappeared from my account. My balance shows zero despite the transaction being completed, and I have no idea what happened to my funds. I've tried to reach out to MEXC support multiple times, but there ha...
My MEXC position was liquidated even though the price never reached my liquidation level. I checked everything carefully, and there was no reason for my position to be closed, yet it was forcefully liquidated without warning. I demand an immediate explanation and a full refund of my lost funds. Thi...
