After numerous unsuccessful attempts to purchase a Mercedes vehicle, I feel compelled to reach out to you. We have been monitoring the 24/7 online sales platform, but it's nearly impossible to even access the vehicles. There are speculations among various sources that due to programs, privileges, and internal arrangements, the website is not functioning properly. These views significantly affect our perception of the brand and drive us to explore other options. It is important for me to provide this feedback, as this situation of having vehicles available on platforms like Sahibinden.com while experiencing such difficulties creates a substantial loss of trust among your audience. As a loyal customer who supported the transition to an online system, I am deeply disappointed. To rectify the grievances of customers, we expect a comprehensive service that aligns with the principles of transparency and reliability, free from programs and dealerships, in a manner befitting the esteemed Mercedes brand. Respectfully yours.
Dear Mercedes Turkey Customer Support, I am writing to express my deep dissatisfaction with the online ordering system recently implemented on your official website for vehicle sales transactions. I encountered several issues while attempting to place an order, and I sincerely hope that you can addr...
It is impossible to buy a Mercedes brand new vehicle. We have tried to procure vehicles from dealers for months, but it did not work. Purchase of a new vehicle for 1 personal need we want. All models are somehow and within seconds "supposedly" sold via the online e-Store. We've been working day and ...
Although Mercedes-Benz said that it would refund the deposit within 30 days at the latest before the order (I was clearly informed about this and had it repeated), it has not refunded the deposit for about 2 months. In the refund of my Mercedes-Benz EQB 250+ order, which was canceled on October 19, ...
I had reserved a car on the Mercedes Benz online site but cancelled it right after. The cancellation email had been sent to me on 16.10.2023. The 200000 TL fee deposited as the reservation fee for this canceled order has still not been refunded. Even though I registered with customer service 4 times...
Mercedes's online sales tool has been a terrible way for me to do business with them. I put down a 50,000 TL deposit for order number 5358112300 to book a car. But on May 24, I chose to cancel the reservation and sent a request to do so right away. Even though the reservation deal said it would take...
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