I started using the Impulse Brain Exercise mobile app on my Samsung A34 device. The app stated that it offered a 3-day free trial period, but less than 20 minutes after installing it, I noticed that ₺939.99 had already been withdrawn from my bank card. Since the app didn’t meet my expectations, I canceled my subscription immediately. However, despite the free trial being advertised, the payment was charged instantly, leaving me financially affected.
The transaction took place on August 21, 2025, under the name Impulse Premium [1 year] (Impulse - Brain Training Games), with order number gpa.3375-0480-6898-77082. The total amount charged was ₺939.99 (VAT included). I posted my complaint in the app’s review section and then submitted a refund request, but I haven’t received any response so far.
Since the payment was taken before I could even use my free trial, I request that my refund be processed immediately and that the charged amount be returned to my bank account.
I started using the Mental Impulse Brain Exercise app on the Android platform. Although the app claimed to offer a 3-day free trial, ₺939.39 was withdrawn from my bank card on August 20, 2025. About 10 minutes into the trial, I realized the app didn’t meet my expectations and canceled my subscriptio...
The app Impulse Brain Training Games claimed to offer a 3-day free trial, but ₺224 was withdrawn from my account just 3–5 minutes after I installed it. This amount should only be charged after the trial period ends, if I don’t cancel. Therefore, I request a full refund of the amount that was charged...
The app Impulse Brain Training Games claimed to offer a 3-day free trial, but ₺224 was withdrawn from my account just 3–5 minutes after installing it. I request a full refund of this amount, as the charge was made despite the free trial offer. I would appreciate your prompt assistance and support i...
I signed up for a 3-day free trial on an app called Mental Impulse. I used it for only one hour and then canceled my trial membership, yet a payment of ₺224.90 was still withdrawn from my account. If I had wanted to pay, I would have done so myself — how can you charge me without my consent? This i...
As soon as I subscribed to the Mental Impulse app, it charged me for a full year, even though it said there was supposed to be a one-week trial period. A total of ₺939.99 was withdrawn from my account. I canceled the subscription on the first day, but my money has not been refunded. I request that ...
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