Otokoç Maserati Ignores Customer and Blocks WhatsApp Messages

I am filing a complaint about the lack of interest and communication problems I experienced while trying to obtain information about the Maserati Grecale through WhatsApp with the Otokoç Maserati Ankara branch. Approximately 1–1.5 years ago, I contacted the branch to ask about pricing and financing options. Although I received responses for a while, I eventually noticed that my messages were no longer being answered at all and that my number had been blocked on WhatsApp by Ms. M***.

During this process, I also tried to contact the branch and Otokoç through other channels, but I was met with an extremely unhelpful attitude and received no response whatsoever. As a potential customer interested in a luxury vehicle, I find it unacceptable that such a basic request for information was ignored and that I was blocked on WhatsApp.

I request an explanation regarding the conduct of the Otokoç Maserati Ankara branch, that the WhatsApp block on my number be removed, and that I receive a professional and respectful response, even if delayed, along with detailed information and a quotation for the Maserati Grecale.