I placed an order for a coat on the Mango website on March 4, 2023, using the order number DHG97M. On March 8, 2023, the app indicated that the order was ready for shipment. I could see the person who was delivering the package with my own eyes. Later that evening, however, when I checked the app, it informed me that my order had been canceled and a refund would be issued. How is it possible for this to occur when an invoice carrying my name has already been issued? On multiple occasions, I have attempted to contact Mango, but he has not responded to any of my inquiries. A company with as much credibility as Mango should never behave in such an unacceptable manner.
I purchased a coat from the Mango on February 4, 2023, and it has been in the cargo for weeks with no updates on its delivery. Despite my repeated attempts to follow up on the situation, I receive generic responses from their customer service team stating that I will receive my order as soon as poss...
I used the Mango app to buy something on November 19, 2023. The order number is DT3M46. Mango had to cancel one product because there weren't enough items available. I had to wait for my delivery, but they didn't refund the canceled item until December 1, 2023. I finally got my refund for the item t...
As a gift for someone, I recently purchased a women's coat from the Mango app. They assured me that the product would be delivered within 10 working days, so I placed my order on January 30, 2023, in good faith. However, when I contacted Mango customer service on February 14, 2023, I was informed th...
On November 2, 2024, I placed an order through Mango’s website. The invoice was emailed to me on November 5, 2024, and the order status was updated to "shipped" on November 6, 2024. However, later that evening, I received an email stating that my order had been refunded, even though I never requeste...
I'm writing to express my frustration with my online shopping experience with Mango. I placed three separate orders on the Mango website yesterday, around 8.35 a.m. The orders were accepted and marked as ready for shipping. However, on 19.02.2023 at 1.05 a.m., I received an email stating that Mango ...
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