Mango Jacket Fading Problem

The jacket I sent for review was returned with a negative response. I was literally victimized and lost my money. Moreover, I went there for a refund, but they sent it for review. The jacket faded and the white fur turned black despite only using it for 10 days. It was neither washed nor dry-cleaned. Not all, but many of the employees have a problem with their attitude. They made me look like a liar, which I consider an insult to me. How many people has this prestigious large store victimized in this way? The jacket has a problem, it fades, the dye comes off, and my grievance should be resolved. When I explain the situation to the store employees, they tell me to apply to the Consumer Arbitration Committee. I shouldn't have to deal with this, but you are obliged to ensure customer satisfaction.

The coat I bought from Mango has faded. Mango, which I sent for inspection and never answers the phone or pays attention, gave me a negative response. I have used the coat for 10 days. Why this victimization? You are a store with a name. It faded without any washing or dry cleaning. I will apply to the Consumer Arbitration Committee; I was officially victimized with my money, as if I am being made out to be lying. I want a response to be made, and my grievance to be resolved. How was the inspection done, the white fur turned black despite not using it much. Someone else experienced the same grievance on Trendyol. Our money has literally gone to waste.