I just bought a lipstick from the Mac Cosmetics website, and I was bummed because it came without any packaging. When I opened it, I realized that the color didn't look the same as what I saw on the screen. This made me want to exchange it. So, when I reached out to customer service and told them that I only opened it to check the color, they said that once you open a cosmetic item, you can't return it. I made a return request, but I didn't get any response.
Today, when I reached out again, a lady who didn't give her name and wasn't very polite explained the procedure to me in a scolding manner. Don't you have to communicate politely as part of your job? If it's not working out for you and you can't be polite when there's a problem, maybe you shouldn't be in this line of work. She didn't have the right to talk to me like that. Also, if the product is not supposed to touch air, why doesn't Mac, being a well-known seller, package this lipstick in protective plastic?
I visited Mac Cosmetics and specifically requested a matte lipstick, but the employee gave me a glossy one instead. This was a careless mistake, and it’s extremely frustrating every time I use it, knowing it’s not what I wanted. I contacted their support, left a complaint, and waited for a response,...
I recently shopped online with MAC Cosmetics, and a gift makeup bag was added to my order as a bonus. I had seen the bag’s image online and expected the actual product to match that visual perfectly. Unfortunately, when my package arrived, the makeup bag looked nothing like the image I had been show...
I purchased a Locked Kiss lipstick from MAC Cosmetics during the December 21st sale, expecting quality from such a well-known brand. However, within just 15 days, the lipstick completely broke from the base—I opened the cap, and it fell right out. I have barely used it, maybe 10 times at most, so t...
I just bought a concealer from MAC Cosmetics at Zorlu Center. The store employees had me try it with two samples, and it looked really good in the store. But as soon as I left, it turned brown and didn't match my skin color. I quickly went to the branch in 20 minutes. They told me that if I bought s...
I ordered a Mac Cosmetics mini lipstick along with my birthday gift, but when my package arrived, I found that only the gift item was there – my mini lipstick was completely missing. I immediately reported the issue, yet the response I received was that the product was shown as shipped in their came...
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