Love in Loft Order Marked Delivered but Product Not Received

I ordered a portable projector from Love in Loft on 18 March, with order number 2862, to be delivered to my address in Doha, Qatar. Although the tracking information shows that the package has been delivered, I have not received the product. When I contacted Love in Loft customer service about this situation, they repeatedly referred me to GFS Express delivery company. GFS then provided me with a delivery contact telephone number, but this number turned out to be fake, so I was not able to reach anyone or obtain any real information about my shipment. As of today, I am still without the product and without a clear explanation of what has happened to my order. For this order, I paid 187 Qatari riyals via Visa card. Since the product has not been delivered to me despite being marked as delivered, I request that Love in Loft either provide a full refund of the amount I paid or resend the projector to my correct address without any additional cost to me. I also expect clear clarification on the status of my shipment and why a fake contact number was provided.