On November 19, I placed an order on Shein with the number GSO1QT632000W5C and paid $26. After waiting a long time for the delivery, I received a message saying, “Your package has arrived at the destination branch.” While I was expecting the final delivery—without any issues—this time I suddenly saw the warning, “Your order has failed.” Despite this, my item was never delivered to me.
To find out what went wrong and to resolve the issue, I used the in-app support section and also tried contacting them via email; however, my email did not go through, and I have not received any response. My product is missing, and I cannot get any clear information.
My request from Shein is that this order I placed on November 19 be delivered to me as soon as possible, and that I receive clear and detailed information about the situation.
On November 6, 2025, I made a purchase through Shein’s official app with order number GSO14E131006607, totaling $49. There were no address changes or issues related to delivery, yet on November 13, 2025, I received a “delivery unsuccessful” message without any explanation. My tracking number is PALT...
I placed an order on Shein (Order No: GS01CB60F006616P) and paid ₺1,167.19 in total. However, the tracking now shows a “delivery failed” status, and I have not received my products. Shein has not provided any details about which courier company is handling my package or where my items currently are....
The package for my Shein order placed on November 17, 2025—tracking number PALTR0003294348YQ—was handed over to Cargox, yet it never reached me. Just one day earlier, I received a notification from Cargox confirming that Shein had accepted my shipment. However, yesterday the Shein app showed a messa...
On November 9, I placed an order on Shein for a phone case and press-on nails. The tracking number for my order is GSO1QM20M00362S. The system shows that the package has been delivered, but I have not received anything. My order no longer appears in the Shein app, and I also tried calling the shipp...
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