I purchased 5,000 coins on Livu earlier today, but they still haven’t been added to my account. I paid through a bank transfer and even submitted a payment receipt, but despite repeatedly contacting their so-called “VIP support” since morning, I haven’t received any solution or response.
This shouldn’t be a complicated issue—just credit the coins I paid for. I even offered to help resolve it quickly by providing proof through my Instagram (@d**ys12...), but still, nothing. If you’re not going to load the coins, why are you selling them in the first place?
I’ve never seen such careless customer service. I made the purchase in good faith and held up my end. Now I’m stuck with no coins, no refund, and no support.
Livu, fix this now. Credit the 5,000 coins I paid for or return my money immediately. Your platform needs to take accountability for failed transactions and treat paying users with respect.
On November 15, 2025 at 17:30, I purchased 1,500 coins on Livu for $2 using my bank account. The transaction was approved, the payment was withdrawn from my account, and I still have both the receipt and the transaction link. However, the coins were never added to my Livu account. This is the secon...
I purchased 990 coins on the Livu app, but the coins were never added to my account, even though the payment was successfully charged. I would like my coins to be credited to my account immediately. The payment was made from my card for ₺35, and my user ID is 4163171401. Please transfer the purchas...
I deposited money into my LivU account expecting to receive coins immediately, as has always been the case in the past. But this time, the coins never showed up. I’ve never experienced an issue like this before, which makes this situation even more frustrating. I trusted the platform and completed t...
On August 13, 2025, I purchased ₺1,440 worth of coins (stones) on the Livu app using my Yapı Kredi bank card. The payment was successfully deducted from my account, but the coins were never credited to my Livu account. Immediately after the purchase, I contacted Livu customer support to report the i...
I purchased 50,000 coins on Livu under a promotion that promised a 20% bonus, meaning I should have received an additional 10,000 coins. However, Livu only gave me 6,000 bonus coins instead of 10,000, shorting me by 4,000 coins. I reached out to customer support, but they refused to fix the issue o...
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