LifePoints Amazon Gift Card Not Received

I am writing to report a problem I experienced today, 1 September, with my Lifepoints account regarding a rejected cashout and a missing payout. I attempted to redeem my Lifepoints balance as an Amazon gift card, but the app showed an error message saying that a problem had occurred and that I should contact support. At the same time, my points balance and transaction history show a deduction of 330 LP for an Amazon redemption, yet I have not received the corresponding Amazon gift card code or any payout. Because of this, I have lost points without getting the reward, and I am currently unable to complete the cashout. I would like Lifepoints to either successfully process my Amazon gift card redemption or restore my points so that I can redeem them properly. My Lifepoints account email is francissamuel566666***@gmail.com. I have already contacted Lifepoints support and received a reply, but my issue remains unresolved and I still do not have the Amazon gift card that my points were deducted for. I kindly ask that this situation be checked urgently and that my missing Amazon gift card or points be provided as soon as possible.