LifePoints cashout fails in the app after checkout — how do I get my payout released?

If LifePoints cashout fails in the app after checkout and you want to get your payout released;

Check and collect your cashout details;

• Note the cashout request ID/reference, payout amount, and payout method
• Take screenshots of the cashout confirmation screen and any error messages
• Check your email (inbox/spam) for any payout confirmation or failure notices

Contact LifePoints Support;

• Explain that your cashout request failed in the app after checkout but money hasn’t reached you
• Provide the cashout reference, amount, date & time, and payout method
• Share your LifePoints account email/username and device type
• Attach screenshots showing the failed transaction

Ask them to;

• Verify whether your payout request was received and processed on their system
• Check the status with the payout provider
• Release the payout if it’s stuck due to a system glitch
• Clarify why it failed and confirm when the funds will arrive

If after all this your payout still isn’t released or support remains unhelpful, share your experience and consider filing a complaint on Xolvie to seek a resolution.