I have never seen such disrespect. All my jeans and shirts are Levis brand and I wear them with pleasure, but I don't know what to do after this disrespect. I went to Ankara Nata-Vega Levis store and noticed that the factory zipper of one of my newly purchased jeans was defective. I reported that the zipper was defective and they didn't even care. By the way, I always buy 3 pairs of the same jeans. The Ankara Nata-Vega Levis store employee declared that it was not a corporate company and that I could complain wherever I wanted and that there would be no consequences. He did his best to make me angry. The zipper just doesn't close. The male officer who took care of me was not there, so I had to deal with 2 ladies. One of them told me that her name was N*****, if it's true, and the other one is a short lady. I think you would agree with me if you saw the way they talked. My only request was that the zipper not close and that they help me. I was not disrespectful in the slightest, but as an employer, I was astonished that there were employees who belittled their own company in this way. Then I opened a Complaint on Levis.com.tr. Levi’s® Customer Service [ticket# 3342822] Turkey Registration No: 973843. Surprisingly, they did not even care as the cashier said. Now I am sending you our e-mail conversation. It is up to you. (I cannot include the e-mail conversations because they are long, I will add them later)
The store altered 3 of my Levis jeans, and now I can't use them. Their originality has been ruined, and I want to exchange my 3 pairs of jeans. I just learned that stores do not perform alterations and repairs. Instead of providing me with the correct sizes of the jeans, they performed a terrible cut under the name of "Repair, Alteration."
I purchased two pairs of Levi’s jeans from Marmara Park AVM in Istanbul. After a short time, I noticed that one of the jeans had fabric deterioration on the back in multiple spots. I reported this issue to customer service, and after some time, they informed me that a refund had been processed to my...
I paid 1600 TL for jeans at the Levis Meydan store in Trabzon. When I got them home, I realized they weren't to my taste, so I tried to return them. However, I was told that because I had removed the barcode and label, they would not accept the return. While the jeans were still on me, the store emp...
Levi's Turkey customer service is incredibly poor. They shipped me the wrong product without even an apology, speaking to me as if they didn’t care about customers at all. They refused to help or apologize, and the tone was as if they owned the company. I’ve decided to return all my orders. This exp...
I made a purchase from the Levi's store in Panora Shopping Mall on July 23, 2023. Unfortunately, the salesperson did not inform me of my right to cancel the purchase. Later, I discovered that the same item was available on the store's website for a significantly lower price. The following day, July ...
I bought a jacket from the Calvin Klein store in Antalya Terracity AVM, but unfortunately, it has a manufacturing defect—the zipper skips teeth and doesn’t close properly. From the moment I made my purchase, I've been seeking a resolution, yet the store has been unhelpful. Additionally, the staff re...
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