The product series is PCG Think Notebook 21J80032TR, and I purchased this Lenovo laptop for ₺46,000. After seven months of use, several keys on the keyboard stopped working, so I sent the device to the authorized service center. They claimed to have replaced the keyboard and returned the laptop. However, upon turning it on, I discovered that the speakers were not working and there was no sound. When I contacted the service center, they advised me to format the device and reinstall the drivers. I had this done by a professional computer technician, but the issue persisted. I was then asked to send the device back again. After the second service, the laptop was returned, but I noticed that the labels on the device had started peeling off. This back-and-forth process prevented me from using my laptop, causing significant disruption to my work. Now, despite only seven months of use, the laptop appears as though it has been used for three years. Due to this situation, I am requesting a replacement for the product.
I own two Lenovo laptops—an i7 model I use for professional purposes and an Ideapad 3 that I use solely for writing. While my i7 laptop experienced a "W" key malfunction during the warranty period and was repaired under warranty, my Ideapad 3 recently developed an issue with the left Shift key. I se...
In 2017, I purchased a Lenovo laptop with the expectation of receiving dependable technical support and service from the Lenovo brand. However, as the laptop approached its fifth year, it began to exhibit issues such as hinge issues, keyboard keys, and overall slowdown due to plastic component wear ...
On April 21, I submitted my Lenovo laptop to the authorized technical service due to a malfunction. The service informed me that the repair would be completed within 20 business days at the latest. However, on May 13, I was notified that the repair was complete and I received my device. Unfortunatel...
I am absolutely furious and feel completely ripped off by Lenovo and the store where I purchased my new laptop! I bought my Lenovo laptop just 3-4 weeks ago, and already, critical keys like the Spacebar, C, V, and Alt keys are broken. The Alt key, in particular, is stuck inward when pressed, making ...
I bought a Lenovo laptop with 16GB RAM and 512GB SSD, but I noticed problems within the first week. The hinge area made noises, and closing the laptop properly was difficult. Furthermore, even when not in use, the battery would drain from 100% to sleep mode in 1-2 hours. In search of a solution, I t...
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