Lenovo Wanted to Charge Me to Fix Shift Key on My Under Warranty Ideapad 3
I own two Lenovo laptops—an i7 model I use for professional purposes and an Ideapad 3 that I use solely for writing. While my i7 laptop experienced a "W" key malfunction during the warranty period and was repaired under warranty, my Ideapad 3 recently developed an issue with the left Shift key. I sent it to BHD service under warranty, assuming, as I had with the first laptop, that it would be repaired without issue. However, they quoted a repair fee of ₺5,119 for this single key issue—on a laptop that costs ₺13,000–₺15,000 brand new. First, I only use the keyboard for typing, and there’s no damage from liquid or misuse. The laptop is still under warranty. Second, Lenovo’s communication approach was unusual: when checking the status on their website, it simply said "Resolved." The email they sent didn’t even include the repair cost—perhaps they were embarrassed—just a direct payment link, which only reveals the amount once you click and are redirected to the banking system. Third, having experienced keyboard issues with both laptops, and now being asked to pay nearly half the device's price for a basic repair during the warranty period, is extremely disappointing. I have no hope the issue will be resolved, since they seem ready to blame it on "user error." Maybe Lenovo isn't even aware of how the service center is behaving. But one thing is certain—I won’t be buying Lenovo again. This is my fourth Lenovo laptop, and I’ve noticed a decline in build quality compared to earlier models.
Even though it was still under warranty, they asked for a repair fee of nearly 5,000 TL just because the left Shift key was not working properly. When I did not accept, they returned the computer. We are now using it as is, even though it is difficult. I will not buy Lenovo again and I will not recommend it to others.
