Lenovo Laptop Stuck In Service for 2 Months – No Repair, No Solution!
On April 21, I submitted my Lenovo laptop to the authorized technical service due to a malfunction. The service informed me that the repair would be completed within 20 business days at the latest. However, on May 13, I was notified that the repair was complete and I received my device. Unfortunately, a new issue appeared on the screen, and I returned the device to the service. Instead of continuing the same process, they opened a new service request, which reset the 20-day repair period and unnecessarily prolonged the process. Lenovo Customer support claimed they were waiting for parts from abroad and that there was no time limit, but such a clause was neither in the agreement I signed nor supported by any consumer protection law. On June 16, I was told my laptop was ready again. But when I picked it up, the touchpad was not working. I returned the device once more and also submitted a complaint to customer rights. My laptop has now been in the service center for nearly two months, and new problems keep appearing each time. According to the agreement, if the repair exceeds 10 business days, the company must provide a replacement device with similar specifications until the original is fixed — but this obligation was ignored. Neither customer service nor the technical team has provided any proper support. I request that my laptop be repaired properly or replaced with a new one of the same specifications. If not, I will seek a full refund with compensation according to my legal consumer rights.
