Lenovo Ideapad Gaming 3 Laptop "no connected graphics card" Error

Osman
Osman
Lenovo
December 7, 2023 5:44 PM34

My Lenovo Ideapad Gaming 3 suddenly displayed a blue screen and then started reporting that it couldn't detect the graphics card. I called the authorized service center and explained the issue. I was told that formatting might resolve the problem, and we formatted the computer. After that, it seemed to be fixed. However, the next day, the same error reappeared: "no connected graphics card." The computer couldn't detect the graphics card, but it continued to work. I contacted the authorized service again, and they advised me to bring it in for service. Today, I brought it in for repair. I was told that they would provide me with a price quote, and if I agreed, after payment, they would proceed with the repair. Otherwise, I would have to pay 400 ₺. With no other choice, I agreed to the offer and left the computer. However, an hour later, I received a message with a price quote of 25,700 ₺. This seemed strange to me, so I called the authorized service to inquire about the high price. They explained that there is an issue with the motherboard, and it needs to be replaced. I checked the prices for a new laptop online and saw that it costs 19,000 ₺. However, the authorized service was demanding 25,700 ₺ just for replacing the motherboard, which I find peculiar. I expressed my dissatisfaction and stated that I do not agree with such an offer. Now I don't know what to do. I turned to the authorized service, considering it the most reliable place, but received such a strange proposal. If this is not unusual, then what is it? Please provide an explanation.

December 8, 2023 9:34 AM (15 hours after complaint)

Dear Customer, Thank you for sharing your experiences and opinions regarding Lenovo products and services. Your customer representative will contact you via phone or email as soon as possible to assist you with the complaint you mentioned on the sikayetvar.com platform. Sincerely, Lenovo Turkey

December 8, 2023 9:46 AM

Dear Customer, Thank you for sharing your experiences and opinions regarding Lenovo products and services. We have contacted you by phone regarding the matter. For any support and information, you can reach our call center. Thank you for choosing Lenovo, and we wish you a good day. Sincerely, Lenovo Turkey

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