On September 29, 2025, while trying to shop through Lee Cooper’s website, the site kept crashing. When I attempted to complete my purchase via the mobile app, it gave an error. I tried three times to make a payment with my credit card, all of which failed, and only managed to pay with a different bank card. Despite this, no order was created and I lost valuable time. On the same day at 14:41, I had a six-minute call with customer service (Order No: 5692******68), but the representative dismissed the issue, saying “these things can happen, try again later,” and repeatedly asked if I had any other questions just to end the call. No solution, apology, or follow-up was provided. I had trusted the Lee Cooper brand when choosing to shop, but the indifference and careless attitude of the customer service left me very disappointed. I demand that the company apologize for the technical problems and poor handling by the customer service team, take corrective steps to restore customer satisfaction, and impose necessary measures against the representatives involved.
Hello there, the stuff I bought from Lee Cooper is messed up because of fabric/manufacturing issues and I can't use them. After just one or two uses, the fabric of the product tore significantly. The defective item was sent to the store for evaluation, but the company did not react quickly. After tr...
On November 16, 2025, I placed an order for a discounted product through the SPX website. I completed my payment based on the promotional price, and my order was successfully created. However, despite not requesting any cancellation, I learned five days later that my order had been canceled. On Nove...
It’s been over a week since I placed an order for a Lee Cooper item, and I still haven’t received it. Although I received a message saying the order w...
I felt completely victimized by LCW Online. On November 27, 2024, I placed an order for six items totaling ₺818.95 during a special promotion. My package was prepared on November 28 and handed over to the courier company Scotty on November 29. However, delivery failed without explanation. On Novembe...
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