Foreign Substance Found In Lay's Sealed Pack

Foreign Substance Found In Lay's Sealed Pack
Foreign Substance Found In Lay's Sealed Pack
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Fatma
February 19, 5:49 pm
18

I purchased a Lays Karides flavored product from a BİM store in İzmir. While we were about to consume the product at home, my daughter noticed a foreign substance inside the package and, thankfully, did not eat it. The package is still kept as it is. Finding a foreign substance in a world-renowned snack brand’s product is extremely worrying in terms of hygiene and consumer health, especially when children are involved. The purchase date of the product is 12.01.2026 and it was bought from a BİM market, and the sealed package is still available as evidence. I request that the product in question be examined in detail, that I be informed clearly about what the foreign substance is and how such a thing could happen, and that the necessary quality and hygiene controls be carried out so that similar situations do not recur. I also expect an official explanation and the necessary measures to be taken regarding this product.

February 23, 3:12 pm (3 days after complaint)

Dear Valued Consumer, A call has been made to you regarding the matter, but we were unable to reach you. In order for us to provide you with more detailed information, we kindly ask you to contact us via our helpline during weekdays between 09:00 and 18:00. Sincerely, PepsiCo Turkey Support Team

February 24, 12:03 pm

Dear Valued Consumer, A call has been made to you regarding the matter, but we were unable to reach you. In order for us to provide you with more detailed information, we kindly ask you to contact us via our helpline during weekdays between 09:00 and 18:00. Sincerely, PepsiCo Turkey Support Team

Fatma
Fatma
February 24, 12:28 pm

I already spoke with you before, you're sidestepping the issue, you will find a solution.

February 25, 10:52 am

Dear Valued Consumer, We have attempted to call you regarding the matter, but were unable to reach you. To provide you with more detailed information, we kindly ask you to contact our helpline on weekdays between 09:00 and 18:00. Sincerely, PepsiCo Turkey Support Team

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