Foreign Object Found In Lay’s Greens And Yogurt Chips Puts Child Safety At Risk

Foreign Object Found In Lay’s Greens And Yogurt Chips Puts Child Safety At Risk
Merve
January 2 2:32 PM63

A foreign object was found inside a bag of Lay’s seasonal greens and yogurt-flavored potato chips that my nephews bought yesterday. Although I do not actually approve of buying this kind of product, my nephews were eating it and suddenly encountered this foreign object inside the package. Small children consume these chips, and I find it very difficult to understand how a product in this condition could be released to the market. At that moment my 2.5‑year‑old nephew was also eating the chips. If he had swallowed this foreign object, the consequences could have been much more serious. The fact that human health can be put at risk so easily, and that the necessary controls were apparently not carried out during the production stage, has both worried me greatly and made me very angry. The product’s expiration date had not passed. I contacted Lay’s about the incident and only my contact number was taken, but I have not been called back or given any explanation. I would like to state clearly that there is no fault on the part of the seller; this problem arises from the production process. Therefore, I demand that the production processes of these products be examined in detail, that the necessary checks and improvements be made, that I receive a written apology and explanation regarding this incident, and that the purchase price of the product be refunded. In order to prevent such irresponsibility from recurring in a product frequently consumed by young children, I expect much stricter and more effective product inspections to be implemented in all stages of production.

January 5 1:21 PM (2 days after complaint)

Dear Consumer, We have attempted to call you regarding the matter, but were unable to reach you. In order for us to provide you with more detailed information, we kindly ask you to contact our helpline on weekdays between 09:00 and 18:00. Sincerely, PepsiCo Turkey Support Team

Our consumer was contacted and informed. Regards, PepsiCo Turkey Support Team

Merve
Merve
January 6 1:06 PM

They called and spoke in a very indifferent manner, unable even to offer an apology; they have proven that they are an unprofessional, irresponsible company.

Comments

Similar Complaints

A Black Substance Came Out Of Lay's Chips

Danış
January 16, 2024 10:14 PM191

I recently purchased Lays brand chips, and to my dismay, the chips were covered in either rotten potatoes or an unknown ...

A Black Substance Came Out Of Lay's Chips
A Black Substance Came Out Of Lay's Chips
A Black Substance Came Out Of Lay's Chips
A Black Substance Came Out Of Lay's Chips
+1
1

Lay's Yogurt and Seasoned Greens Chips Was Spoiled

Arzu
July 23, 2024 5:03 PM91

Just discovered that the Lay's Yogurt and Seasoned Greens Chips I bought were moldy. I included a photo of the defective...

Lay's Yogurt and Seasoned Greens Chips Was Spoiled
Lay's Yogurt and Seasoned Greens Chips Was Spoiled
1

Wooden Stick Found Inside Lay's Chips

Ömer
January 13, 2024 5:24 PM165

I bought a bag of Lays chips and discovered a wooden stick that looked like a toothpick inside. I reached out to custome...

Wooden Stick Found Inside Lay's Chips
Wooden Stick Found Inside Lay's Chips
Wooden Stick Found Inside Lay's Chips
Wooden Stick Found Inside Lay's Chips