Ruffles Chips Had a Ball of String Inside - I Want an Explanation and Solution

Subject: Complaint About the Product and Feedback on the Company's Approach Hello, I contacted you because a foreign substance resembling a ball of string was found in the Ruffles Plain Potato Chips product I purchased on 30.03.2025. This situation poses a very serious problem both in terms of hygiene and health. However, my main disappointment was not only the foreign substance found in the product but also your company's approach to this situation. Apart from asking me to send the product image to your WhatsApp line, no apology or explanation regarding the seriousness of the issue was communicated to me. Seeing that the grievance I experienced as a consumer was not taken seriously has also upset me. I hope that as a brand, you value consumer satisfaction. However, the indifference I encountered during this process has seriously undermined my trust in your brand. My expectation is not only the resolution of the issue but also a more sensitive, transparent, and responsible approach towards the consumer. I kindly request that the necessary actions be taken, a concrete step be taken to compensate for this negative experience, and that I be provided with feedback. Sincerely,