I purchased several La Roche-Posay products from Dermoeczanem, including Pure Vitamin C10 Serum, Hyalu B5 Serum, Toleriane Sensitive Moisturizer for Sensitive Skin, and Anthelios UV Air SPF 50+ Sunscreen. I introduced the products to my routine gradually and one at a time:
Hyalu B5 Serum and Toleriane Cream on September 20,
Anthelios Sunscreen on September 26,
Pure Vitamin C10 Serum on October 1 (once a week initially, then more frequently).
After about 20 days of consistent use, I noticed a significant increase in fine facial hair, as well as existing hair becoming lighter and longer. I have no hormonal issues and did not use any other skincare or medical treatments during this period. Apart from the unwanted hair growth, I did not experience any irritation or other side effects. Once the issue appeared, I stopped using all products immediately.
When I contacted La Roche-Posay customer service, I was told only to consult a dermatologist, and that the products are dermatologically tested with no similar complaints reported. This explanation was not satisfactory to me. Since I can no longer use these products and I paid a significant amount of money, I am requesting a full refund.
Here is what I paid:
₺3,841 for the B5 and C10 serums,
₺1,328 for the moisturizers,
₺699 for the sunscreen.
I also have two unopened products — Retinol Serum (₺2,074) and Anthelios UVMune 400 Invisible Fluid (₺418) — that I have not used due to concern about the same issue. While I no longer have the invoices, I still have the boxes and products, and the order details are saved in my account on the Dermoeczanem website.
I kindly request that La Roche-Posay review my refund claim and provide a clear, detailed explanation regarding this unusual side effect.
Three days ago, I purchased La Roche-Posay’s new Pure Niacinamide 10 serum based on my pharmacist’s recommendation to help with dark spots on my face. I specifically mentioned that I have sensitive, allergy-prone skin, and the pharmacist assured me that this product was safe for sensitive skin. The...
I purchased La Roche-Posay Anthelios Uvmune 400 Oil Control sunscreen about two months ago from the official La Roche-Posay store on Amazon, paying around 700₺. I specifically chose this product because it was advertised as oil-controlling and suitable for preventing shine. However, after using it ...
I experienced a serious health issue after using the La Roche-Posay Anthelios Uvmune 400 SPF 50+ sunscreen. I purchased the product on June 23, 2025, from what appeared to be the official La Roche-Posay store on Trendyol. In July, while on vacation in Antalya, I started using it. The next morning, ...
I’ve always trusted La Roche-Posay and have been happy with their products, which is why I decided to try their water-based sunscreen for the first time. Unfortunately, I’m extremely disappointed. After using it consistently for 10 days, my skin started reacting badly—it became red, itchy, and irrit...
I started using the La Roche-Posay Hyalu B5 serum a week ago, and it caused a severe allergic reaction on my skin, even leading to anaphylaxis. I am deeply disappointed and concerned about how a product marketed as safe could trigger such a dangerous reaction. My health and money have been wasted du...
Comments