I Was Misled by Kuveyt Turk Troy Card Installment Promise

They made me a member with the promise that if I switched to the Kuveyt Türk Troy card, my spending up to ₺50,000 would be paid in 5 interest-free installments until 30.06.2025. I even saw this campaign advertised on their official website, excluding specific categories like precious metals. I purchased household goods from N11.com and tried to apply the installment option, but the transaction failed. When I called the call center, they said the transaction couldn’t be processed because it was still under pending provision. I waited until the provision was completed, but the problem remained unresolved. When I contacted them again, they claimed I may have purchased a product excluded from the campaign. I sent them the shopping cart details and invoices as proof, but received no result. Each time I called, I got inconsistent and unhelpful responses from different representatives. It felt like the team I was dealing with was just trying to dismiss me. To summarize, the campaign they advertised was misleading. They lure customers with false promises, only to trap them into spending money and pushing their credit card. Once the payment is made, it’s not possible to reverse it, leaving the customer stuck. What’s most upsetting is how they use interest-free banking and religious values to attract the conservative segment, while engaging in practices that clearly contradict those claims. They’re now selling money under the disguise of trade, exploiting people’s faith in the process. I’ve submitted all documents and call recordings to Banking Regulation and Supervision Agency and Presidential Communication Center, and I truly hope our authorities will take this matter seriously and penalize such deceptive marketing practices.