Kuveyt Türk Misled Me About the Card Installment Option

On 04/08/2025, I became a Kuveyt Türk customer for the first time by opening an account at the Malatya Beydağı branch and was given a Sağlam Card. While receiving the card, I was specifically told that, as a new customer, I could split any payment made with this card into up to 5 installments. On 18/08/2025, when I mentioned I would be making a payment to a public institution, the branch staff confirmed that the transaction could be split into installments and instructed me to complete it through the Kuveyt Türk mobile app under the “Payments” menu by selecting the institution. Following their guidance, I made a payment of ₺21,000. However, when I tried to convert the transaction into installments afterward, no such option was available. When I brought this issue back to the staff, they told me that this type of payment could not be split into installments. I pointed out that the same transaction could be divided into 3 installments through Halkbank, and their only response was, “That’s a state bank, they can do it.” They said they would escalate the matter to the branch manager, but I never received any follow-up. The information provided by Kuveyt Türk before the transaction completely contradicts the reality I experienced afterward. Being misled and then ignored has left me feeling seriously mistreated. I demand an explanation, an apology, and that my payment be split into at least 3 installments.