I had an individual retirement account through Kuveyt Türk, with savings exceeding ₺4,000, including the government contribution. Due to an urgent need for cash, I applied to withdraw my accumulated funds on February 11, 2025. They sent me a contract termination form requiring my account number and a wet signature, which I completed and returned. I was told that the funds would be deposited into my account within 20 days. However, when the money had not arrived by March 4, 2025, I called and was rudely informed that since I had not completed five years in the system, the accumulated amount was used to cover expenses, leaving no funds to be paid out. No explanation was provided to me beforehand, and it feels as though my money was essentially confiscated. I kindly request the necessary action to be taken.
On 20.11.2023, I joined the individual pension system linked to Kuveyt Türk Participation Pension system. I saw that I had a savings of around 4000 TL in my bank account including the government contribution, and since I needed money urgently, I decided to withdraw it. On 11.02.2025, I submitted a withdrawal petition. The Participation Pension officer I spoke to did not say that no money would be given if you leave, and said write your account number on the form we sent, it will be transferred to your account within 20 days. I signed and sent it, and later I was informed that I would not receive any payment if I did not leave within 5 years. The bank officials did not take responsibility, saying you signed and accepted this condition when entering the system. It is illogical for a person to terminate a system where they have savings without receiving money. I am complaining about the Participation Pension officers who did not inform me about this and request that necessary actions be taken.
I opened a term deposit account at a bank called Kuveyt Türk, selecting a 1-month maturity, but they secretly changed it to a 1-year term, preventing me from accessing my own money. I was clearly misled—what I intentionally set for 1 month was locked for an entire year. Now they’re telling me I have...
On October 22, 2024, at 16:52, I placed an order through Kuveyt Türk Mobile for transactions in the KZL and KUT investment funds. Although the funds were showing a profit at the time I placed the order, the transaction was completed at a loss. As a result, I suffered a loss of approximately ₺18,000....
I have a gold account with Kuveyt Turk Bank. When I started the account, I was informed that I could withdraw physical gold. They stated I may pick it up from the bank with advance notice, often within 1-2 business days. On April 15, 2024, I tried calling the Kuveyt Turk Balgat branch many times but...
I am writing to express my dissatisfaction with Kuveyt Türk. For the second time, they have shorted me on the currency difference for my Kur Korumalı Hesap (KKH). I know the exact amount that should have been deposited, based on the euro exchange rate on the day the account was opened and the day i...
I recently encountered a problem with a cash deposit at the Istanbul/Pendik Alt Kaynarca PTT branch ATM with code 8706/53 on 11.11.2023. During the transaction, the ATM failed to complete a deposit of ₺5,000, refunding only ₺400 and leaving ₺4,600 unaccounted for. Despite reaching out to Kuveyt Türk...
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