Kuryenet Didn’t Deliver My Turkcell Pasaj Order and Gave a Fake Address
I ordered something from the Turkcell Pasaj app on September 17, 2024, and it still hasn't arrived yet. Kuryenet keeps sending me messages saying they couldn't find anyone at my place, but that's just not true. No one has shown up at my place, and I have security camera footage to back that up. I can't seem to get in touch with customer service or locate a nearby office. I checked the tracking, and it says my package is at the agent's spot, but when I went to the address, it was just a nut shop—no package in sight. Can you please get my package to me as quickly as you can? Thanks! Your tracking number is 100005545747.
Dear [Recipient], First of all, we wish you a pleasant day. We are pleased to assist you with any matters you may need regarding your requests. Our follow-up process for your request has begun. Our complaint unit representative/agency representative will contact you to ensure the delivery of your shipment. If we are unable to reach you by phone, we kindly ask you to notify us again to expedite the process. It is important that you provide your shipment tracking number when filing a complaint so that we can offer you fast and quality service. Best regards, Kuryenet Customer Service
