Sürat Kargo Returned My Package Without Delivery Attempt Despite Me Being Home

My package arrived at Altunizade Sürat Kargo on 04.11.2024. Considering the high volume of orders due to November sales, I didn’t check the tracking status. However, on 09.11.2024, at 10:05 a.m., my package was marked as out for delivery and then returned at 10:07 a.m. I am certain that it was never delivered to my address because my family and I were home at that time in the morning. Today, I found out again that my package has been returned. When I called the company, they said the delivery was canceled on Saturday because I supposedly wasn’t home and they couldn’t reach me by phone. There was no call made to me on 09.11.2024, and I’m attaching a screenshot to confirm this. Today, I likely missed a call from a courier at 10:13 a.m., but I called back at 10:14 a.m., and they didn’t answer. In short, I have been waiting for my package since the 4th of the month.