Urgent: Humble Request For Restoration Of Hijacked Efootball Account
I have been playing eFootball Mobile in Kenya for about ten months, using an account registered with my Konami ID. On 30 March 2026, my account was hijacked. The hijacker changed both the email and the password, and since then I have been completely locked out while another person continues to use and modify the account. Immediately after the hijack, I submitted a ticket through the in‑game support and provided all the proof of ownership that was requested, including purchase receipts and the Konami ID registration email. However, support keeps replying that they cannot restore the account because multiple users have logged in, even though this situation is the direct result of the hijacking itself. I have also contacted Konami support through other available channels, but every time I receive the same answer. In one of the responses, support stated that they could not identify the legitimate owner and that the only possible outcome would be to permanently suspend the account so that no one, including me, can access it. Afterwards, they only referred me back to this same decision, without offering any further review of my case. My ticket number for this issue is #7123814. This account is very important to me, and I have also made in‑game purchases on it. I have already provided the requested evidence that I am the original owner and I feel that my case has not been fairly evaluated. I respectfully request that my hijacked eFootball Mobile account be fully restored, with access to all my existing data and purchases, instead of permanently suspending it despite the ownership proof I have submitted.
My eFootball Mobile account was compromised on March 30, 2026, while I was playing in Kenya. The hacker changed both the email address and password, completely locking me out of my account. I contacted Konami Support and provided evidence proving that I am the legitimate owner of the account, including purchase receipts and the original registration email. However, they stated that they could not return the account due to multiple login activities and instead suggested permanently closing the account. This decision ignores the evidence proving my ownership and only worsens the harm I have already suffered. I am the rightful owner of the account, and I respectfully request that Konami review my case again and restore access to my account rather than permanently closing it.
