Konami eFootball Account Locked After Suspected Hack

I have been actively using my Konami eFootball mobile account for over a year, and it is registered to the email address emryx***@gmail.com. On March 22, 2026, I noticed that something was wrong, and since then, every time I try to log in, I receive a message stating that my account is locked. I am concerned that my account may have been hacked, and I no longer have access to it.

I contacted Konami and in-game support about this issue, but I only received an automated notice saying the matter had been addressed. I never received any actual response or solution. I also do not have a separate player ID or ticket number because the account was created and accessed through an ad flow, and I was relying on the email address listed above.

I kindly request that my eFootball mobile account linked to emryxi***@gmail.com be unlocked, fully restored, and secured, and that my login details be changed to protect the account from any further unauthorized access. I ask that my case be reviewed in detail, that my game data be recovered as much as possible, and that I be clearly informed about the steps taken and any additional information needed from me to verify ownership and resolve this issue.

Current search intent around this issue centers on terms like “eFootball account locked,” “Konami ID recovery,” “eFootball login issue,” and account restoration/support inquiries. KONAMI’s current support pages also emphasize account inquiries, data transfer/account restoration, and verification details for investigations.