placed an order (Order Code: c08706647799) for specific products from Vivense Teknoloji Hizmetleri ve Ticaret A.S. on November 28, 2023. Some of the selected products were rendered defective during the installation by the brand's installation team. The brand's inspection team acknowledged that all installed products were defective. In accordance with Article 11 of Law No. 6502 on the Protection of the Consumer, I requested the replacement of the delivered and defectively installed products with identical ones. The brand delayed this request and kept me waiting. I am now experiencing distress and psychological issues due to this situation. I am seeking assistance regarding this matter.
I made a purchase with order number 9de206656039 on 11/30/2023, planning to visit the Vivense showroom using my daughter's membership. Even though I was informed at the showroom that installment plans of more than 3 were possible, there was some confusion during the confirmation process. This led to...
On November 5, 2023, we placed an order with the order number dc0606553183 at your store on Antalya Aspendos Boulevard, paying ₺9304. We are lodging a complaint against the Vivense employee who assured us that our order would be delivered within three weeks. It has been two weeks, and Vivense has le...
Dear Vivense Team, I recently placed my first order through Vivense online, and unfortunately, I experienced multiple issues with damaged items. My order with the number EE1D07372793 was delivered with visible damage. Even the replacement part I requested arrived with minor defects. Additionally, my...
We placed an order for a TV unit from Vivense on 11.11.2023, with an indicated delivery date between December 4th and 7th. As of now, it has been 9 days beyond the specified delivery date. The order number is eede06579866. Despite multiple emails, phone calls, and even visiting their store in Ümrani...
On July 13, 2025, I purchased one table and four chairs (Order No: 139f07389686) from the Vivense Çiğli store, paying a total of ₺29,788.20 plus an ad...
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