I ordered an accordion door with white glass panels from Koçtaş online store in October 2023, with order number 1038597301. The installation was completed in January 2024, but within four months, it started to break from the top down. I reached out via the Koçtaş online platform on May 3rd through messaging, but I received no response. It's unacceptable for a product expected to last for years to break within a few months, especially when it's not heavily used. I demand compensation for this inconvenience.
On November 15, 2024, I ordered a kitchen cabinet from Koçtaş, which was delivered to me on December 4, 2024, with the countertop damaged. Since that day, as of December 25, 2024, I have repeatedly contacted Koçtaş over 21 days to resolve the issue. Each time, I was met with vague responses such as ...
On 18.07.2025, I purchased a 4-door wardrobe from Koçtaş (Order No: 1074671504). At the time of purchase, I was promised delivery on 08.08.2025. However, despite all this time passing, the product has still not been delivered to my address in Istanbul, and no explanation has been provided. I have co...
The assembly team arrived on 06.02.2025 to install the kitchen cabinet with order number 1065392914, which I purchased from Koçtaş's website on 28.01.2025, but they left without completing the assembly of the bottle holder section due to a missing part. Despite registering the issue with Koçtaş and ...
On May 27, 2024, I bought a 3-piece built-in appliance set from Koçtaş. The seller, Salvani Ankastre, mentioned that the product was shipped the next day and my payment was successfully processed. Unfortunately, I didn't receive an invoice from Koçtaş, and their app's links were not working properly...
On May 18, 2025, I placed an order with Koçtaş (Order No: 1071233017). The promised delivery date was June 13, 2025, but I encountered serious problems during both the delivery and installation processes. The product was delivered five business days late. I had also purchased two separate installati...
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