On May 27, 2024, I bought a 3-piece built-in appliance set from Koçtaş. The seller, Salvani Ankastre, mentioned that the product was shipped the next day and my payment was successfully processed. Unfortunately, I didn't receive an invoice from Koçtaş, and their app's links were not working properly.
After a week had passed, I decided to reach out to the seller directly. I was told that Koçtaş had given an incorrect barcode, which caused a delay in processing the order. I asked for a cancellation, but the seller couldn't process it because they claimed the product was already on its way. I've been trying to get in touch with Koçtaş for a solution for the past 10 days, but they still haven't given me one.
On November 15, 2024, I ordered a kitchen cabinet from Koçtaş, which was delivered to me on December 4, 2024, with the countertop damaged. Since that day, as of December 25, 2024, I have repeatedly contacted Koçtaş over 21 days to resolve the issue. Each time, I was met with vague responses such as ...
We placed our trust in the Koçtaş brand and made the decision to purchase a garden table and chair set on March 15, 2024. The set arrived, but unfortunately, the chairs were damaged. We returned them and asked for a refund. Despite multiple attempts to contact, the refund has not been processed. I p...
On September 11, I placed an order for a London 5-shelf bookcase (order code: 1077887769) on the Koçtaş website and paid ₺2,399 by credit card. Although the invoice for the product was issued on September 12, nearly a month has passed, and my bookcase has still not been delivered. I requested the or...
I bought a door handle from the Koçtaş app. When I saw that it was not suitable for my doors, I returned it a few days later and shipped it. The cargo reached the seller the next day, that is, on 06/07/2024. Then, two weeks passed, no sound from Koçtaş. I called, they said they received your request...
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