Kiwi.com

I am writing regarding a missed flight booked through Kiwi.com from Cameroon to Dubai, scheduled for Saturday, 17 January 2026. I was not the person who made the booking, but I was the passenger for this trip. Due to confusion and misunderstanding about the time shown on the ticket, I did not arrive...

I made a reservation with Nouvelair one hour ago for a flight from Nice to Monastir scheduled for 29 January at 19h50. Since this booking, I have not received any confirmation email, even though the payment went through and I have proof of payment and a reservation reference. I am worried because I ...

Using a return ticket I had previously purchased through Kiwi.com, I traveled from Davao to Manila on December 19, 2025. When I went to the airport check-in counter for my onward Manila–Muscat (Oman) flight, I was informed that my reservation could not be found in the system and that no such booking...

For my Hamburg–Izmir flight dated December 17, 2025, booked through Kiwi.com under reservation number 696 370 895, I attempted to complete online check-in one day before the flight, but was unable to do so through the system. I then contacted Kiwi.com customer service, and I was clearly told that th...

On December 31, 2025, at 3:25 PM, an unauthorized charge of $603 was made on my Yapı Kredi Bank credit card without my knowledge or consent. The transaction appears on my statement as “Iyzico – Kiwi.com” and is currently in pending (authorization) status. As soon as I noticed this transaction, I con...

I attempted to purchase a ticket through Kiwi.com for a Vueling Airlines flight scheduled for January 19–22, 2026. During the payment step, I was asked to enter my credit card details, which I did, and on January 1, 2026, $228 was charged to my card. However, despite the payment being taken, no tick...

Last year in May I cancelled my connected flight operated by WestJet and IndiGo, which I had purchased through the travel agency Kiwi.com under ticket number 8387230847640. At the time of cancellation I was clearly informed and promised that my refund would be processed and paid within 14 business d...

Hello, I found and purchased a Wizz Air flight from Budapest to Berlin for €36 through Kiwi.com and its mobile app. Before my flight, Kiwi.com told me, “We cannot check you in; you must do it through the airline’s website.” I tried to do so, but I encountered the following problem: every time I atte...

Yesterday, on December 24, 2025, I attempted to purchase a round-trip airline ticket for a friend through Kiwi.com using my credit card. The total amount was $1,415. The payment was not fully completed and remained in pending (authorization) status, but as usual, we assumed the amount would be charg...

On December 18, 2025, we purchased an airline ticket through Kiwi.com to travel from Izmir to Thailand, with a connecting flight operated by an Indian airline. Before purchasing the ticket, we researched online and also checked via Google, which indicated that no visa would be required for transit f...

On December 24, 2025, at 1:45 PM, I purchased a ticket for the Dortmund–Sabiha Gökçen flight through Kiwi.com, paying $240 by credit card. About six hours after the transaction, I received a message stating “Reservation not confirmed” for my ticket with reservation number 714 895 038, and I was info...

I purchased a Phuket–Dubai one-way flight ticket through Kiwi.com for a total of $240. My flight was scheduled for January 1, 2026, flying with Sichuan Airlines from Phuket to Dubai with a layover in Chengdu. I canceled this ticket through the system on November 25, 2025, and at the same time I sub...

I booked a Virgin Australia flight from Cairns to Sydney for 24/12/2025 via Kiwi.com on 17/12/2025, and by mistake, I entered the wrong email address during the booking process. My Kiwi booking number is 713136303, and I am currently in Australia. Because of the wrong email address, I have not recei...

I booked a flight ticket through Kiwi.com for a trip on 8 November 2025 on flight AF7330, on the Athens–Paris–Marseille route. Due to a conflict in my work schedule, I had to cancel this trip, and I requested a refund. The total amount I paid for the ticket was more than 300 euros. Since my cancella...

I purchased a flight ticket through the Kiwi app for an itinerary with Air Montenegro / Pegasus connections. For the initial purchase, I paid approximately $362. Later, in order to have the right to change my travel date, I paid an additional $93, bringing the total cost of my reservation to $455. ...

I made a round‑trip flight booking on Kiwi.com under the reservation number 707 474 691 for 4 people on the Ankara–Stuttgart flight on 29 June 2026 and the Stuttgart–Ankara return flight on 28 July 2026, with a total payment of 67,080.25 TL. On 12 December 2025, I requested the cancellation of this ...

On December 12, 2025, I requested the cancellation of my reservation number 707 474 691 through Kiwi.com. This reservation was for four people, and I paid a total of $1,565. Even though one full week has passed since the cancellation request, the status shown in my account still only says: “Refund r...

I made a booking through Kiwi.com under reservation number 708979073 and paid extra for both a seat upgrade and the option to change my flights if needed. Within 24 hours of booking, I realized I needed to change my return flight to a day earlier and used the change option as intended. However, afte...

I am filing a complaint regarding my Norwegian flights between Krakow and Copenhagen, which were severely disrupted due to cancellations and resulted in a total delay of approximately 38 hours. The booking reference for this trip is 703 901 077. The affected flights were from Krakow to Copenhagen on...

On November 29, 2025, I flew from Istanbul to London Gatwick with Wizz Air, but I made the reservation through Kiwi.com. During the booking, I paid an extra fee for cabin baggage, and Kiwi.com charged me approximately $75 for this baggage. However, despite the payment, my baggage allowance never sho...

On December 7, 2025, we purchased airline tickets through the Kiwi app with China Southern Airlines for March 5–13, 2025, in the names of Yunus Emre K** and Tuba K**, for a total amount of $1,287. However, before these dates, we tried to purchase tickets three separate times for different dates, and...

On December 5, 2025, I purchased a flight ticket through Kiwi.com for Flyadeal flight f3808, departing from Istanbul Airport to Jeddah, with a scheduled departure time of 9:35 PM and arrival at 1:30 AM. I paid a total of $513 for this ticket. While everything initially appeared to be confirmed, I la...

I booked a one-way flight from Koh Samui to Bangkok with Bangkok Airways for March 28th through Kiwi.com, without creating an account. I completed the payment with my Mastercard on November 29th, and a total of 467 CAD was charged, but I have not received any booking confirmation by email. Because I...