Kiwi.com Refund Process Is Unfair After Flight Cancellation

I purchased round-trip airline tickets through Kiwi.com for travel between Istanbul and Chișinău, with departure on May 23 and return on June 14. I had planned everything around these dates in order to visit my family. However, after the airline canceled the flight, my ticket became completely unusable and I am currently unable to travel at all.

I learned that the flight had been canceled through an email sent by Kiwi.com. Since there is no phone number or direct communication line I can call, I have been unable to find anyone to properly assist me. Other than receiving a generic email saying “We will get back to you,” no concrete solution or clear information has been provided. During this process, I have lost valuable time and experienced serious inconvenience.

On top of that, Kiwi.com is demanding an additional €30 per person as a “processing fee.” Not only am I being negatively affected because of a flight cancellation that happened without proper explanation, but I am also now being asked to pay extra charges. Since new flight tickets are currently extremely expensive, I can no longer afford to travel to see my family and have been left in a very difficult and uncertain situation.

I request that the inconvenience caused by the cancellation of my flight be resolved, that the full ticket amount be refunded to me without deductions, and that the €30 per person processing fee be completely removed. I also expect an urgent and clear solution regarding the lack of communication and unfair extra charges in order to prevent other customers from experiencing the same problems.