Through Kiwi.com, I purchased airline tickets with Vietravel Airlines for a Ho Chi Minh – Bangkok flight departing on April 14, 2026, at 11:50 AM and a return flight on May 13, 2026, at 2:25 PM (VU130). My reservation number is 769913661, and the total amount of approximately $325 was charged to my credit card on April 11, 2026. The cancellation process was completed on April 11, 2026, and my refund request was officially received on the same date.
Even though approximately one and a half months have passed, and despite the airline company stating that the refund has already been processed, Kiwi.com still has not returned my money. Although I have contacted Kiwi.com many times, I continue receiving only generic responses saying that my request is still open and under review and that I will be informed by email once the process is completed. No concrete action or clear resolution has been provided.
I request that the approximately $325 I properly paid for the ticket be refunded to me in full, without any deductions, as soon as possible. I also do not want other Turkish citizens to experience the same inconvenience that I have faced, and I would like to state that once I return to Turkey, I intend to pursue all available legal remedies regarding this matter.
Through Kiwi.com, I purchased a ticket for the Thailand flight numbered G9715 dated April 14, 2026, for approximately $280. Later, the airline company canceled my flight and informed me that the ticket price would be refunded. Despite approximately one and a half months having passed, the refund fo...
I purchased a Phuket–Dubai one-way flight ticket through Kiwi.com for a total of $240. My flight was scheduled for January 1, 2026, flying with Sichuan Airlines from Phuket to Dubai with a layover in Chengdu. I canceled this ticket through the system on November 25, 2025, and at the same time I sub...
I made a flight booking on Kiwi.com on March 14, 2026, for a trip from Ho Chi Minh City to Bangkok, and my credit card was charged for this purchase. However, I have not received any email confirmation for my booking, so I currently do not have any booking reference or proof of reservation from Kiwi...
I purchased a flight ticket for the December 21 d7605 Istanbul–Kuala Lumpur flight in August, paying $232 in a single credit card charge. Due to a change in my travel plans, I submitted a cancellation request through Kiwi.com on October 3, approximately 2.5 months in advance. I received an email con...
I booked a SunExpress flight from Antalya to Skopje through Kiwi under booking number 760 966 283. I purchased the ticket in March 2026 for a flight scheduled on May 3, 2026. On April 5, 2026, I was informed that the flight had been canceled by the airline. Following the cancellation, I immediately...
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