In August 2023, I purchased a KitchenAid toaster from the Karaca store's online site. The product malfunctioned shortly after, so I sent it to Ankara for service, as the brand only has a service center there. The service center said they would replace the product, but I've been waiting for 2 months and they keep saying it's out of stock. They never initiate contact, and I always have to call them for updates. I urgently request that a brand new, identical product be sent to me immediately.
I purchased a Karaca coffee machine online on November 25, 2023, but it has already malfunctioned twice. The machine sometimes works, sometimes doesn’t, and often fails to brew coffee at all. I took it twice to the Osmaniye local service center (Emin Elektronik), but the issue was never properly fix...
I received a dough kneading machine that I purchased online from Karaca three days ago, and when I used it for the first time, I noticed a strong motor smell. Because of this, I requested a product replacement, but Karaca customer service only offered me a return option and refused my request for an...
We bought a Kenwood toaster, and the moment we plugged it in, it tripped the circuit breaker. We took it to the Kadıköy service center for repair. After waiting 10 days, we received it back, but the same issue occurred—plugging it in caused the breaker to trip again. On top of that, the buttons were...
I bought the Karaca tea maker about two years ago for my dowry. I was only able to use it for about six to seven months in total, and while it was still under warranty, the buttons stopped working without any user error. I immediately contacted the authorized service through Karaca’s official app an...
I purchased my Powercast Chef Cream Stand Mixer from Karaca four years ago for approximately ₺2200 from their website. After three years of trouble-free use, it started shutting down automatically after three seconds every time I turned it on. I took it to an authorized service center, and they diag...
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