I purchased a Kenwood blender, and it broke on the very first use. I took it to the service center on May 4, 2024, but over two months have passed without any resolution. Despite repeatedly contacting the service center for updates, all I’ve been told is that they’ve emailed the head office.
Customer service has been equally unhelpful, only offering to send another email with no follow-up or progress. This lack of communication and service is unacceptable.
I demand immediate action to resolve this issue. Either repair or replace the blender without further delays. Kenwood must take responsibility for their defective product and poor customer service. Please address this matter urgently.
I purchased a KitchenAid hand blender, and the whisk attachment broke during my second use while I was using it for a simple task. I sent it to service on May 27, 2024, via cargo for inspection and replacement. A few days later, I was contacted and informed that they did not have the part in stock a...
On 30.12.2022, I purchased a Kenwood Nutri Smoothie Blender from Media Markt. The product malfunctioned while still under warranty, and I sent it to the service center by courier on 30.10.2024. Their customer representatives informed me that the repair would be covered under warranty and had to be r...
I purchased a KitchenAid hand blender with accessories from Hepsiburada on November 24, 2024 (Order No: 407 957 512 3). During the very first use, the chopper bowl became scratched while chopping walnuts. In addition, the blender attachment started to lose color after only the 2nd or 3rd use. After ...
Kenwood has been a complete disappointment. My dough mixer, which I hardly used, broke down, and for the past 6 months, the service center has claimed that the necessary part isn’t available. Every time I contact customer service, they say they will get back to me, but they never do. I strongly advi...
I dropped off my Braun MQ5275BK blender at Technical Service on September 5, 2025, for repair under warranty. About a month later, I was given the wrong product, which I immediately refused to accept. I then returned the incorrect item and resubmitted my blender to the same service center. Today is...
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