I placed a click-and-collect order through the KFC app, but when I went to pick up the order, I found out that it didn't register in the system. However, I noticed that the payment was already deducted from my card. The sales representative informed us that there was nothing they could do and advised us to contact customer service. Despite placing the order at the Bodrum/Turgutreis branch at 17:05, we still haven't found a resolution. We feel deceived and demand a refund. KFC, a global brand, cannot fail to resolve such a basic issue! We can never reach a representative through customer service, and the store staff keeps passing the responsibility back to them. We demand a solution! This is unacceptable!
On April 18, 2024, I made an order through the KFC app for ₺400.01 using the 'Click & Collect' option. However, I was disappointed to find out that the branch had already stopped offering the 'Click & Collect' service. An order number was not generated. My order mysteriously vanished from the branch...
I recently used the KFC Türkiye mobile app to place an order, but to my disappointment, it was never added to the system. My debit card was still charged, though. Unfortunately, KFC Turkey doesn't have customer service, so people like me have to go to external sites to make complaints. It's been a w...
On December 22, I placed an order worth ₺372 through the KFC app. While the payment was successfully deducted from my account, my order was never processed. The app does not show any active orders, leaving me without my food or a way to resolve the issue. Attempting to contact customer service has ...
I placed an order through the KFC app, and although the payment was successfully deducted from my account, the order was canceled. It has now been 20 days, and I still have not received my refund. I’ve tried contacting customer service multiple times, but no one answers the phone. This is beyond fr...
On January 10, 2025, I placed an online order through KFC, which was immediately canceled with a message saying: “Due to a technical issue, your order could not be processed. Your payment will be refunded as soon as possible.” That was three months ago, and I still haven’t received my ₺740 refund. ...
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