On February 8, 2023, at 11:43 pm, I made a payment of 109₺ through KFC's mobile application for an order that was later canceled at 12:30 am. It has now been 8 days since the cancellation, but I still haven't received a refund. I have talked to my bank, and they have confirmed that there is no charge pending on my account. I have also created an online complaint record, and the company said that they have created a return record. However, KFC has not refunded my money, and when I called their customer contact center, they put me on hold for half an hour and did not resolve the issue. I am angry with this situation and want my refund to be processed immediately. Attached to this complaint, I have provided all the necessary details and evidence. If the problem is not resolved soon, I will be forced to take legal action.
On January 10, 2025, I placed an online order through KFC, which was immediately canceled with a message saying: “Due to a technical issue, your order could not be processed. Your payment will be refunded as soon as possible.” That was three months ago, and I still haven’t received my ₺740 refund. ...
On 06/05/2023, I placed an order from KFC's own website. It gave an error at the time of payment but withdrew the balance of 260 TL. This time the payment was received again, but my first order neither appeared in the system nor the fee was refunded. This time I explained my problem from the company...
By using the KFC mobile app on my phone on June 5, 2023, I placed an order with the number KFCM1420022438. Nevertheless, despite the fact that the restaurant canceled my order, I have not yet been refunded for it. It has been impossible for me to get in touch with anyone from KFC, and none of my ema...
I placed an order on July 22, 2023, through the KFC app, and approximately 2 hours later, it was canceled, citing an address issue. They assured me that the refund would be processed within 15 days. However, months have passed, and my 250 TL has not been refunded. Each time I call customer service, ...
I had a really bad time with KFC not too long ago. On December 21, I tried to use their website to place an order for 130 TL. Even though the charge was made on my card, the order didn't go through. When I called customer service to tell them about the problem, they said they would refund my money w...
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